Luckystarcasino's Privacy Policy — Your Complete Guide to Data Protection

Luckystarcasino only collects information that is genuinely necessary to provide our services. We do not ask for any personal data beyond what is required.

Luckystarcasino collects data in two primary ways:

• Directly from you: When completing the registration form, submitting KYC documents, contacting support, or providing payment details.
• Automatically: While using the website or app, cookies, session logs, IP addresses, and device identification data are recorded automatically.

Some information may also be verified through third-party identity verification services (such as KYC providers) — you will be informed in advance when this is the case.

Luckystarcasino uses your information only for specific, lawful purposes:

• Account Management: Registration, login verification, and identity confirmation.
• Payment Processing: To process deposits and withdrawals securely.
• Service Improvement: To analyze usage patterns and deliver a better experience.
• Security Assurance: To prevent fraud, account hacking, and money laundering.
• Legal Obligation: To meet regulatory requirements.
• Contact: To send important updates, transaction confirmations, and support-related messages.

You can opt out of promotional messages at any time — through your account settings or by contacting support. Please note that transactional messages cannot be disabled, as they are essential for security purposes.

Luckystarcasino upholds the highest industry standards in data protection. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption — on all data transfers.
• AES-256 Encryption — on sensitive data stored in the database.
• Two-Factor Authentication (2FA) — on administrative access.
• Regular Security Audits — by independent third-party experts.
• Firewall & Intrusion Detection System — active at all times.

Your data retention period: up to 5 years while your account is active and after closure, in accordance with legal obligations. After that, your data is securely deleted.

Luckystarcasino never sells your data. However, limited information is shared with trusted partners as necessary to operate our services:

• Payment Providers: Mobile Pay, Nagad, Rocket, and bank — only the information necessary to complete transactions.
• KYC Verification Service: To verify identity — solely for the verification process.
• Law Enforcement: By court order or legal obligation — in such cases, we will notify you in advance wherever possible.
• Game Providers: Independent game providers — only session data necessary for game operation.

Every partner operates under a strict Data Protection Agreement (DPA) and is equally prohibited from sharing your information with any third party.

Luckystarcasino uses cookies on its website and app. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security. Disabling these may cause the site to not function properly.
• Performance Cookies: To monitor page load times and detect errors. This data is fully anonymized.
• Preference Cookies: To remember your language preference and theme settings.

Luckystarcasino believes you should have full control over your own data. You can exercise any of the following rights at any time:

• Right to Access: You can find out exactly what information we hold about you.
• Right to Rectification: You can update any incorrect or outdated information at any time.
• Right to Erasure: If you close your account, your data will be deleted unless we are required to retain it for legal reasons.
• Right to Restriction: You can restrict how your data is used for specific purposes.
• Portability: You can request a copy of the personal data we hold about you.

To exercise any of these rights, email us at support@luckystarcasino.biz or reach out via live chat. Requests are typically processed within 30 days.

Luckystarcasino strictly prohibits the use of our services by anyone under the age of 18. We do not knowingly collect or store personal information from minors.

• Age is verified at the point of registration.
• Additional age verification documents may be requested if there is any doubt.
• If an underage account is identified, it is immediately closed and all associated data is deleted.

This Privacy Policy may be updated from time to time due to changes in law, technology, or business requirements. When changes are made:

• This page will display a new "Last Updated" date.
• For significant changes, you will be notified via your registered email or an in-app notification.
• You will be notified at least 7 days before any changes take effect.

Continued use of luckystarcasino after any changes constitutes your acceptance of the updated policy. If you do not wish to accept the changes, you may request account closure.

For any questions, requests, or complaints regarding our Privacy Policy, please contact us directly:

• Email: support@luckystarcasino.biz (Subject line: "Privacy Request")
• Live Chat: Website or app chat window — available 24/7.

Privacy requests typically receive an initial response within 3 business days. Complex cases may take up to 30 days.